Last night around 7:30PM EST we experienced a forty-five minute outage of the Crowdpurr Ingress service of Crowdpurr. Our team became aware of the issue around 7:45PM EST. The issue was resolved around 8:15PM EST.
The root cause of the outage was due to an Amazon Web Services (AWS) hardware failure in the Participant View's load balancer server (Crowdpurr Ingress). This is the server that balances all the thousands of incoming participants evenly and sends them on to our underlying set of ap...